Refund Policy

Last Updated: December 21, 2025

1. General Policy

Dabralz Travels is a travel agency that facilitates bus bookings from various carriers including FlixBus, Greyhound, and other major bus carriers. Refund policies are primarily governed by the terms and conditions of the respective bus carrier whose service you booked.

2. Carrier-Specific Policies

Each bus carrier has its own refund and cancellation policy:

• FlixBus: Refund policies vary by ticket type and cancellation timing. Please refer to FlixBus terms for specific details.
• Greyhound: Refund eligibility depends on ticket type, cancellation timing, and fare rules.
• Other Carriers: Each carrier has unique refund policies that apply to bookings made through our agency.

All carrier names, logos, and trademarks are property of their respective owners.

3. Cancellation Requests

To cancel a booking and request a refund:

• Contact us at 888-473-8002 as soon as possible
• Provide your booking reference number
• Our agents will assist you with the cancellation process
• Refund eligibility will be determined based on the carrier's policy

4. Refund Processing Time

Refund processing times vary by carrier:

• Most carriers process refunds within 7-14 business days
• Refunds are typically issued to the original payment method
• Processing times may vary during peak travel seasons

5. Non-Refundable Bookings

Some bookings may be non-refundable based on:

• Fare type selected (e.g., promotional or discounted fares)
• Time of cancellation relative to departure
• Carrier-specific terms and conditions

6. Service Fees

Any service fees charged by Dabralz Travels may be non-refundable, depending on the circumstances. Refund of carrier ticket prices is subject to the carrier's refund policy.

7. No-Show Policy

If you do not show up for your scheduled bus departure, you may not be eligible for a refund. Please contact us at 888-473-8002 if you are unable to travel.

8. Carrier Cancellations

If a carrier cancels your bus service:

• You will typically be eligible for a full refund
• Alternative travel options may be offered by the carrier
• We will assist you in processing refunds or rebooking

9. Disputes

If you have concerns about a refund decision, please contact us at 888-473-8002. We will work with you and the carrier to resolve any issues.

10. Contact Us

For refund requests or questions about our refund policy:

• Phone: 888-473-8002
• Email: info@dabralztavels.site
• Available 24/7 for your convenience